Practice Manager Resume
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Charles Bloomberg
Columbus, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Experienced Practice Manager with over 10 years of expertise in healthcare operations management, staff development, and patient satisfaction. Proven track record of optimizing practice functions and enhancing revenue streams.
PROFESSIONAL Experience
Practice Manager | Company A
January 2019 — Present, Rochester, USA
• Directed daily operations for a multi-disciplinary medical practice serving over 1,000 patients weekly, ensuring high standards of patient care and operational efficiency.
• Implemented EMR system upgrades resulting in a 30% reduction in patient wait times and improved overall provider documentation accuracy.
• Managed a team of 50 healthcare professionals including physicians, RNs, and administrative staff, achieving a staff retention rate of 95% over three years.
• Spearheaded a patient satisfaction initiative that increased patient satisfaction scores by 40% within the first six months of implementation.
• Developed and monitored the annual budget of $2 million, identified cost-saving opportunities that resulted in a $200,000 reduction in unnecessary expenditures.
• Implemented EMR system upgrades resulting in a 30% reduction in patient wait times and improved overall provider documentation accuracy.
• Managed a team of 50 healthcare professionals including physicians, RNs, and administrative staff, achieving a staff retention rate of 95% over three years.
• Spearheaded a patient satisfaction initiative that increased patient satisfaction scores by 40% within the first six months of implementation.
• Developed and monitored the annual budget of $2 million, identified cost-saving opportunities that resulted in a $200,000 reduction in unnecessary expenditures.
Practice Manager | Company B
June 2015 — December 2018, Cleveland, USA
• Oversaw financial operations, increasing annual revenue by 20% through strategic planning and effective resource allocation for a surgical practice with $5 million in annual revenue.
• Successfully launched a telehealth program, expanding patient access and generating an additional $500,000 in annual revenue within the first year.
• Established comprehensive staff training programs, resulting in a 15% improvement in operational efficiency and a decrease in billing errors by 25%.
• Collaborated with IT department to enhance cybersecurity measures, ensuring compliance with HIPAA regulations and protecting patient data integrity.
• Successfully launched a telehealth program, expanding patient access and generating an additional $500,000 in annual revenue within the first year.
• Established comprehensive staff training programs, resulting in a 15% improvement in operational efficiency and a decrease in billing errors by 25%.
• Collaborated with IT department to enhance cybersecurity measures, ensuring compliance with HIPAA regulations and protecting patient data integrity.
Assistant Practice Manager | Company C
March 2012 — May 2015, Austin, USA
• Implemented a patient appointment scheduling system that reduced no-show rates by 20%, improving overall patient flow and clinic revenue.
• Assisted in the development and maintenance of practice policies and procedures, ensuring compliance with industry standards and state regulations.
• Monitored monthly financial performance metrics, identified areas for improvement and executed strategies to maintain profitability and enhance service delivery.
• Assisted in the development and maintenance of practice policies and procedures, ensuring compliance with industry standards and state regulations.
• Monitored monthly financial performance metrics, identified areas for improvement and executed strategies to maintain profitability and enhance service delivery.
Office Manager | Company D
January 2008 — February 2012, Orlando, USA
• Managed day-to-day administrative operations for a busy pediatric clinic, including patient scheduling, billing, and staff coordination.
• Enhanced patient check-in processes, resulting in a 10% increase in patient throughput and minimizing wait times.
• Developed and implemented an efficient supply ordering system, drastically reducing overhead costs by 15%.
• Enhanced patient check-in processes, resulting in a 10% increase in patient throughput and minimizing wait times.
• Developed and implemented an efficient supply ordering system, drastically reducing overhead costs by 15%.
Education
Bachelor of Science in Healthcare Administration | Ohio State University
December 2007
Expert-Level Skills
Healthcare Operations, Staff Management, Financial Planning, Electronic Medical Records (EMR), Patient Satisfaction, Telehealth, Regulatory Compliance, Budgeting, Process Improvement, Strategic Planning, Team Leadership, Communication
