Customer Service Resume Examples

ATS-friendly customer service resume examples. These resumes show you how to best present your exceptional interpersonal and problem-solving skills, alongside technical customer service knowledge. Browse these sample resumes, find one that reflects your job title, use it as a reference point, and create a stellar resume for yourself.

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Call Center Operations

This is where you’ll be handling large volumes of customer inquiries over the phone.

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Client Relations

As the title suggests, this is all about maintaining and developing client relationships. The core focus is on client satisfaction and loyalty.

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Customer Service

Customer service roles typically involve assisting customers by providing information, answering questions, and resolving issues.

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Content-focused formatting

Use an ATS-Optimized Customer Service Resume Template

Our customer service resume templates are designed to help you showcase your skills and experience like the pro you are. Just customize, download, and conquer your job hunt!

Standard

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

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Simple

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

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Basic

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

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Minimalist

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

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Go beyond examples of resumes

Get Started With an ATS Resume Template

No more worrying about whether the design and format of your resume meets the company’s applicant tracking system requirements. Use one of our professional ATS resume templates now to build your resume and secure your next job interview.

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Common Customer Service Job Responsibilities

Respond to customer inquiries and complaints via phone, email, live chat, or social media.
Resolve customer issues promptly and efficiently in a courteous and professional manner.
Provide accurate and helpful information about products, services, and policies.
Process customer orders, payments, and returns.
Research and understand company products to be able to provide technical support.
De-escalate and resolve customer conflicts with patience and empathy.
Upsell and cross-sell products and services to meet customer needs and company goals.
Maintain accurate customer records and account information.
Develop and maintain positive relationships with customers to build trust and brand loyalty.
Identify and report customer trends and feedback to improve service and product offerings.
Adhere to company policies and procedures for customer service interactions.
Work collaboratively with other departments to ensure customer satisfaction.

Contribute to a positive and supportive team environment.

Customer Service Resume Skills

Interpersonal communication, conflict resolution, and multitasking abilities are essential. These demonstrate your capability to enhance customer satisfaction and effectively manage client interactions.

Hard skills

CRM software (e.g., Salesforce, Zendesk)
Customer service technology (e.g., ticketing systems, live chat platforms)
Data entry
Microsoft Office suite
Order processing systems
Payment processing systems
Point-of-sale systems (POS)
Scripting and call center technology
Social media
Technical troubleshooting

Soft skills

Active Listening
Adaptability
Communication (written & verbal)
Conflict resolution
Critical thinking
Empathy
Negotiation
Problem-solving
Sales
Teamwork

Examples of Customer Service Resume Achievements

Improving customer satisfaction: quantify the increase in customer satisfaction that you were responsible for.
Reducing churn: highlight a decrease in customer turnover.
Resolving complex customer issues: describe a challenging customer situation that you handled effectively.
Exceeding sales targets: share how much you surpassed sales targets and how you did it.
Improving first-call resolution rate: showcase how you addressed customer inquiries the first time they contacted you.
Decreasing customer wait times: mention how you streamlined customer service processes to reduce the wait time.
Receiving positive reviews: bring up instances where you received specific praise from customers.
Identifying customer trends: share how your observations of customer interactions and behaviors led to business development.
Successfully onboarding new customers: write about how you make the onboarding process for customers seamless.

Best Action Verbs for Customer Service Resumes

Advocated
Coached
De-escalated
Empathized
Exceeded
Facilitated
Handled
Improved
Increased
Mediated
Navigated
Proactively Resolved
Prioritized
Reconciled
Reduced
Streamlined
Supported
Trained

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Frequently Asked Questions

Everything you need to know about using Rezi's Templates and Resume Builder.

What to put on a resume for customer service?

Showcase achievements that prove you excelled at helping clients and meeting or exceeding expectations. Highlight skills that demonstrate you can build rapport, adapt to different environments, solve problems effectively, and de-escalate heated moments. Quantify your impact whenever possible, and use the clear action verbs when describing a responsibility or achievement. For example, “Reduced customer churn by 15% in 6 months by implementing a new customer satisfaction survey and follow-up protocol.”

How to describe customer service experience?

Describe customer service experience by emphasizing the results of the tasks you carried out. These should directly relate to the job description of the company you’re applying to. For instance, if the job description stresses on the importance of conflict resolution skills, then prioritize professional achievements that are related to this, such as, “De-escalated frustrated customers in a calm and professional manner, resulting in a 20% reduction in customer complaints lodged in a year.”

How to prove customer service skills?

You prove your skills by describing accomplishments. Focus on the positive outcomes of your contributions. Use action verbs to start your sentence and describe a responsibility. Then, use quantifiable data to highlight the results. For example, "Increased customer satisfaction ratings by 15% in one year by implementing a new customer feedback program and resolving issues promptly."

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