Client Service Coordinator Resume
Create Free Resume
Your resume is only 30 seconds away from being done.
Charles Bloomberg
Minneapolis, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Highly organized Client Service Coordinator with over 7 years of experience enhancing client satisfaction through effective communication, problem-solving, and service delivery. Demonstrated ability in managing high-volume client accounts and training teams to exceed performance targets.
PROFESSIONAL Experience
Client Service Coordinator | Company A
March 2019 — Present, Mountain View, USA
• Managed over 200 client accounts, ensuring timely and effective resolution of client issues using Salesforce.
• Increased client retention rates by 15% through proactive communication and personalized service strategies.
• Spearheaded a team of 15 junior coordinators, providing training that resulted in a 20% improvement in customer service ratings.
• Implemented new client onboarding processes that reduced the setup time by 30%, utilizing automated CRM workflows.
• Collaborated with cross-functional teams to develop new service offerings, contributing to a 10% growth in revenue.
• Increased client retention rates by 15% through proactive communication and personalized service strategies.
• Spearheaded a team of 15 junior coordinators, providing training that resulted in a 20% improvement in customer service ratings.
• Implemented new client onboarding processes that reduced the setup time by 30%, utilizing automated CRM workflows.
• Collaborated with cross-functional teams to develop new service offerings, contributing to a 10% growth in revenue.
Senior Client Service Associate | Company B
January 2016 — March 2019, Seattle, USA
• Directed the resolution of over 1,000 customer service cases monthly, achieving a 95% satisfaction rate.
• Developed and launched a client feedback loop that improved service delivery and product offerings, leading to a 12% increase in client satisfaction scores.
• Engineered tools to track client interaction history, which improved issue resolution times by 40%.
• Partnered with technical teams to customize CRM tools to better suit client service workflows, boosting efficiency by 25%.
• Developed and launched a client feedback loop that improved service delivery and product offerings, leading to a 12% increase in client satisfaction scores.
• Engineered tools to track client interaction history, which improved issue resolution times by 40%.
• Partnered with technical teams to customize CRM tools to better suit client service workflows, boosting efficiency by 25%.
Client Service Representative | Company C
June 2013 — January 2016, San Diego, USA
• Provided support to a portfolio of over 150 clients, maintaining a client satisfaction rate of 92%.
• Streamlined support ticket processes, cutting average response times by 20% through the introduction of automated response systems.
• Trained new hires on best practices and CRM software usage, resulting in a 30% increase in team productivity.
• Streamlined support ticket processes, cutting average response times by 20% through the introduction of automated response systems.
• Trained new hires on best practices and CRM software usage, resulting in a 30% increase in team productivity.
Junior Client Service Associate | Company D
July 2010 — June 2013, Denver, USA
• Assisted in handling over 500 client inquiries monthly, achieving a resolution rate of 85%.
• Maintained detailed client records in CRM systems, ensuring up-to-date information for the service team.
• Supported senior associates in preparing client account reviews and performance metrics, improving client trust and satisfaction.
• Maintained detailed client records in CRM systems, ensuring up-to-date information for the service team.
• Supported senior associates in preparing client account reviews and performance metrics, improving client trust and satisfaction.
Education
Bachelor of Arts in Communication | University of Minnesota
May 2010
Expert-Level Skills
Client Relationship Management, CRM Software (Salesforce, HubSpot), Data Analysis, Team Leadership, Customer Retention Strategies, Problem-Solving, Communication, Time Management, Training and Development, Cross-Functional Collaboration, Microsoft Office Suite, Strategic Planning
