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Charles Bloomberg

Philadelphia, USA

charlesbloomberg@gmail.com

(621) 799-5548

in/cbloomberg

PROFESSIONAL SUMMARY

Experienced Call Center Representative with a proven track record in managing high call volumes, resolving customer issues, and maintaining a high satisfaction rate.

PROFESSIONAL Experience

Call Center Representative | Company A

June 2019 — Present, Philadelphia, USA

• Managed an average of 120 inbound calls per day, addressing customer inquiries, troubleshooting issues, and providing resolutions using CRM tools like Salesforce.
• Achieved a 98% customer satisfaction rate through effective communication, problem-solving, and follow-up strategies.
• Implemented a new call logging system, reducing the average call handling time by 15% and increasing overall team efficiency.
• Trained and mentored 10 new hires, ensuring adherence to company protocols and improving the team's overall performance.
• Consistently met or exceeded monthly sales targets by upselling additional services and products during customer interactions.

Customer Service Representative | Company B

April 2016 — May 2019, Philadelphia, USA

• Handled an average of 100 customer calls per day, resolving various service issues and providing technical support.
• Utilized Siebel CRM software to document customer interactions, track service requests, and expedite resolutions, leading to a 20% decrease in repeat calls.
• Spearheaded a service improvement initiative that reduced complaint resolution time by 30% through process optimization.
• Conducted weekly team meetings to share best practices and improve overall customer service delivery.

Call Center Associate | Company C

January 2014 — March 2016, Philadelphia, USA

• Managed incoming calls for a diverse client base, handling inquiries related to billing, service upgrades, and technical support.
• Developed and implemented a call scripting system that improved first-call resolution rates by 25%.
• Collaborated with team members to identify and resolve system issues, improving overall service reliability.

Customer Support Specialist | Company D

February 2012 — December 2013, Philadelphia, USA

• Addressed customer queries across multiple channels, including phone, email, and chat, maintaining a 95% first-response resolution rate.
• Engineered a customer feedback mechanism that increased feedback response rates by 40%, providing valuable insights for service enhancements.
• Boosted team efficiency by 20% through the creation and implementation of new call handling procedures.

Education

Bachelor of Arts in Communication | Temple University

May 2011

Expert-Level Skills

Customer Relationship Management (CRM), Technical Support, Conflict Resolution, Upselling, Process Optimization, VoIP Systems, Call Scripting, Team Training, Customer Retention, Problem-Solving, Effective Communication

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Ashley Stahl

Career Contributor

Total Users (this is annoying to update)

2,023,399

Interview Rate

62.18%

Avg. User Review

8.23/10

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Frequently Asked Questions (FAQs)

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Does Rezi provide support for users unfamiliar with resume-building technology?

Yes, we offer 24/7 support and human feedback on resumes, providing assistance to those new to resume-building tech.

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