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Charles Bloomberg

Miami, USA

charlesbloomberg@gmail.com

(621) 799-5548

in/cbloomberg

PROFESSIONAL SUMMARY

Detail-oriented Concierge with over 10 years of experience providing exceptional customer service and enhancing guest experiences. Expert in handling high-volume environments with a proven track record of increasing guest satisfaction scores.

PROFESSIONAL Experience

Lead Concierge | Company A

January 2018 — Present, Miami, USA

• Managed a team of 15 concierge staff, optimizing daily operations to ensure luxury guest services resulted in an average guest satisfaction score increase of 20%.
• Implemented a new guest request tracking system using Opera PMS, reducing response times by 30%.
• Coordinated over 200 high-profile events annually, ensuring meticulous attention to all client needs and special requests, significantly boosting repeat business by 15%.
• Developed partnerships with over 50 local businesses and services to offer guests exclusive access and perks, enhancing the overall guest experience.
• Directed a comprehensive training program for new hires, contributing to a 40% reduction in onboarding time and elevating team performance metrics.

Concierge | Company B

June 2014 — December 2017, Los Angeles, USA

• Provided personalized service to over 5,000 guests annually, achieving consistent high ratings in guest satisfaction surveys.
• Coordinated with housekeeping and other departments to quickly fulfill guest requests, improving response efficiency by 25%.
• Spearheaded the introduction of a digital guest feedback system, increasing actionable feedback by 50%, thus allowing for targeted service improvements.
• Oversaw the itinerary and special accommodations for VIP guests including celebrities and diplomats, ensuring a seamless experience that led to an increase in high-profile client retention.

Concierge Supervisor | Company C

March 2010 — May 2014, San Diego, USA

• Supervised a team of 8 concierge staff, creating schedules and managing workload to ensure optimal coverage and service.
• Engineered and maintained a comprehensive guest profile database, improving personalized service and reducing check-in times by 15%.
• Coordinated transportation, dining, and entertainment reservations for guests, increasing service usage by 20%.

Concierge | Company D

June 2006 — February 2010, Key West, USA

• Assisted an average of 100 guests daily with a diverse range of requests including dining reservations, local attractions, and urgent travel arrangements.
• Developed and maintained productive relationships with local vendors and services to ensure quick and efficient guest service.
• Increased guest survey scores by 12% through proactive service and attention to detail in addressing all guest needs.

Education

Bachelor of Hospitality Management | Michigan State University

May 2006

Expert-Level Skills

Customer Service, Guest Relations, Opera PMS, Event Coordination, Team Leadership, Vendor Management, Conflict Resolution, Communication Skills, Problem Solving

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Ashley Stahl

Career Contributor

Total Users (this is annoying to update)

2,023,399

Interview Rate

62.18%

Avg. User Review

8.23/10

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