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Charles Bloomberg

Austin, USA

charlesbloomberg@gmail.com

(621) 799-5548

in/cbloomberg

PROFESSIONAL SUMMARY

Accomplished Catering Manager with over 10 years of experience in managing catering operations, developing menus, and optimizing service delivery. Expertise in customer relations, cost management, and team leadership.

PROFESSIONAL Experience

Catering Manager | Company A

January 2020 — Present, Austin, USA

• Directed catering services for over 200 events annually, including corporate events, weddings, and private functions, increasing repeat client business by 25% using improved customer satisfaction strategies.
• Developed specialized menus featuring seasonal and locally-sourced ingredients, resulting in a 15% reduction in food costs while maintaining high quality standards.
• Implemented a cross-training program for 25+ catering staff, elevating service efficiency and reducing labor costs by 12% using a rota optimization system.
• Utilized Caterease software to streamline event booking and management processes, enhancing productivity and client follow-up by 30%.
• Led negotiations with vendors and suppliers to secure favorable pricing and contracts, saving the company over $50,000 in annual procurement costs.

Catering Manager | Company B

April 2015 — December 2019, Houston, USA

• Managed catering services for a high-volume corporate client base, servicing 150+ events per year and achieving a 20% growth in sales revenue.
• Engineered customized catering packages tailored to client preferences, driving a 10% increase in customer satisfaction scores using real-time feedback systems.
• Led a team of 15 staff members, conducting quarterly training sessions on food safety, service standards, and client interactions to maintain service excellence.
• Coordinated logistics for off-site events, ensuring timely setup and breakdown of all equipment, and reducing delays and operational disruption by 18%.

Assistant Catering Manager | Company C

June 2012 — March 2015, San Antonio, USA

• Assisted in managing daily operations of a high-end catering service, contributing to a 15% increase in client bookings through targeted marketing initiatives.
• Oversaw inventory management, implementing a just-in-time ordering system that reduced food waste by 30% and cost oversights.
• Provided on-site supervision for events up to 500 guests, ensuring seamless coordination between kitchen staff, servers, and event planners.

Event Coordinator | Company D

May 2009 — May 2012, Dallas, USA

• Coordinated over 100 events annually, including private parties and corporate functions, maintaining a 98% client satisfaction rating.
• Assisted in menu planning and client consultations, helping to secure repeat business with a 15% increase in client retention rates.
• Tracked and analyzed event metrics, providing actionable insights to improve service delivery and operational efficiency.

Education

Bachelor of Science in Hospitality Management | University of Houston

May 2009

Expert-Level Skills

Catering operations management, Event planning, Menu development, Vendor negotiations, Cross-training, Customer relations, Caterease software proficiency, Inventory management, Staff leadership, Food safety, Service delivery, Lean operation principles, Strategic planning, Client satisfaction enhancement, Soft skills: Team leadership, Communication, Problem-solving

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