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Charles Bloomberg

Miami, USA

charlesbloomberg@gmail.com

(621) 799-5548

in/cbloomberg

PROFESSIONAL SUMMARY

Dynamic travel agent with over 10 years of experience, specializing in personalized trip planning, client relationship management, and cost-saving travel solutions. Proven track record of delivering exceptional customer service and maximizing client satisfaction through meticulous planning and attention to detail.

PROFESSIONAL Experience

Senior Travel Agent | Company A

January 2020 — Present, Miami, USA

• Spearheaded the planning and booking of over 300 international and domestic trips annually using Sabre and Galileo GDS, resulting in a 20% increase in customer retention rate.
• Managed a portfolio of VIP clients, ensuring a 95% satisfaction rate by providing bespoke travel solutions and 24/7 support.
• Implemented a new CRM system to track and analyze customer preferences, leading to a 15% improvement in personalized service delivery.
• Facilitated group travel arrangements for corporate clients, coordinating itineraries, accommodations, and transportation for groups of up to 150 people with zero logistical errors.
• Negotiated exclusive deals with airlines, hotels, and car rental companies, achieving an average savings of 10% per booking for clients.

Travel Consultant | Company B

June 2015 — December 2019, New York, USA

• Developed customized travel itineraries for over 250 clients per year, using Amadeus and Worldspan GDS, with a focus on luxury and adventure travel.
• Conducted thorough market research and cost comparisons, reducing travel expenses by 15% and maximizing client budgets.
• Led a team of junior agents, providing training and mentorship that improved team performance by 30%.
• Resolved customer complaints and issues swiftly, maintaining a 90% client retention rate.

Travel Coordinator | Company C

March 2012 — May 2015, Ft. Lauderdale, USA

• Coordinated travel arrangements for cruise passengers, handling bookings, transfers, and on-board activities for over 500 guests weekly.
• Engineered cost-effective travel solutions, achieving a 12% reduction in average booking costs.
• Collaborated with tour operators and local guides to design unique excursion packages, boosting customer satisfaction by 25%.

Junior Travel Agent | Company D

May 2008 — February 2012, Orlando, USA

• Assisted in the booking of flights, hotels, and car rentals for individual and group travelers, servicing an average of 100 clients monthly.
• Provided exceptional customer service, achieving a 90% client satisfaction rate through timely communication and personalized travel recommendations.
• Liaised with suppliers to confirm bookings and secure special promotions, increasing client value and loyalty.

Education

Bachelor of Science in Hospitality and Tourism Management | Florida International University

May 2008

Expert-Level Skills

GDS (Sabre, Galileo, Amadeus, Worldspan), Trip Planning, Travel Sales, Customer Relationship Management (CRM), Cost-saving Strategies, Supplier Negotiation, Group Travel Coordination, Microsoft Office Suite, Problem Solving, Attention to Detail, Excellent Communication

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