Patient Advocate Resume
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Charles Bloomberg
Boston, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Dedicated Patient Advocate with over 8 years of experience in fostering patient satisfaction and navigating healthcare regulations. Proven ability to enhance patient outcomes and streamline advocacy services.
PROFESSIONAL Experience
Lead Patient Advocate | Company A
January 2020 — Present, Boston, USA
• Managed a team of 10 advocates, increasing the resolution rate of patient issues by 20% through targeted training and support.
• Developed a patient satisfaction survey, resulting in a 30% increase in positive feedback over a two-year period.
• Collaborated with healthcare providers to resolve over 500 patient complaints annually, ensuring adherence to hospital policies and federal regulations.
• Implemented a new electronic record system, reducing case-processing time by 35% using Epic EMR software.
• Led weekly staff meetings to discuss patient issues and streamline advocacy processes, contributing to a 15% improvement in interdepartmental communication.
• Developed a patient satisfaction survey, resulting in a 30% increase in positive feedback over a two-year period.
• Collaborated with healthcare providers to resolve over 500 patient complaints annually, ensuring adherence to hospital policies and federal regulations.
• Implemented a new electronic record system, reducing case-processing time by 35% using Epic EMR software.
• Led weekly staff meetings to discuss patient issues and streamline advocacy processes, contributing to a 15% improvement in interdepartmental communication.
Patient Advocate | Company B
June 2015 — December 2019, Baltimore, USA
• Assisted in resolving 1,200+ patient complaints and grievances annually, maintaining a 90% satisfaction rate.
• Provided tailored support by understanding patient needs, resulting in a 25% increase in patient retention.
• Engineered a streamlined grievance process, reducing time to resolution from 7 days to 3 days.
• Organized community outreach programs to educate patients on their rights and resources, reaching over 5,000 participants.
• Provided tailored support by understanding patient needs, resulting in a 25% increase in patient retention.
• Engineered a streamlined grievance process, reducing time to resolution from 7 days to 3 days.
• Organized community outreach programs to educate patients on their rights and resources, reaching over 5,000 participants.
Healthcare Advocate | Company C
April 2012 — May 2015, Charlotte, USA
• Directed a new patient intake process, decreasing wait times by 20% through efficient scheduling and triage.
• Counseled patients on healthcare options and insurance navigation, leading to a 15% improvement in coverage maximization.
• Collaborated with a multidisciplinary team to create a comprehensive patient care plan, enhancing care coordination by 25%.
• Counseled patients on healthcare options and insurance navigation, leading to a 15% improvement in coverage maximization.
• Collaborated with a multidisciplinary team to create a comprehensive patient care plan, enhancing care coordination by 25%.
Patient Services Coordinator | Company D
January 2010 — March 2012, Springfield, USA
• Provided direct assistance to patients with billing and insurance inquiries, resolving issues for over 800 patients annually.
• Facilitated patient education workshops on chronic disease management, resulting in a 20% increase in patient compliance.
• Developed a volunteer training program, enhancing service quality and volunteer retention by 15%.
• Facilitated patient education workshops on chronic disease management, resulting in a 20% increase in patient compliance.
• Developed a volunteer training program, enhancing service quality and volunteer retention by 15%.
Education
Bachelor of Science in Health Administration | University of Southern California
2010
Expert-Level Skills
Patient Advocacy, Complaint Resolution, Healthcare Navigation, Patient Satisfaction Improvement, EMR Management, Team Leadership, Community Outreach, Insurance Negotiation, Effective Communication, Emotional Intelligence
