Inside Sales Manager Resume
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Charles Bloomberg
Dallas, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Results-driven Inside Sales Manager with over 10 years of experience in driving sales growth, managing high-performing sales teams, and optimizing sales processes using various CRM tools.
PROFESSIONAL Experience
Inside Sales Manager | Company A
January 2021 — Present, Dallas, USA
• Achieved a 25% increase in quarterly sales revenue by implementing new sales strategies and pipeline management techniques.
• Managed a team of 15 sales representatives, focusing on training, coaching, and performance evaluation to ensure targets are met consistently.
• Implemented Salesforce CRM, reducing sales cycle by 20% and improving lead conversion rate by 30%.
• Organized and led bi-weekly sales meetings to track key performance metrics, identify challenges, and outline action plans.
• Drove customer retention rates up by 15% through tailored follow-up strategies and customer feedback analysis.
• Managed a team of 15 sales representatives, focusing on training, coaching, and performance evaluation to ensure targets are met consistently.
• Implemented Salesforce CRM, reducing sales cycle by 20% and improving lead conversion rate by 30%.
• Organized and led bi-weekly sales meetings to track key performance metrics, identify challenges, and outline action plans.
• Drove customer retention rates up by 15% through tailored follow-up strategies and customer feedback analysis.
Inside Sales Team Lead | Company B
June 2017 — December 2020, San Francisco, USA
• Directed inside sales operations, leading a team of 10 representatives resulting in a 20% YOY revenue growth.
• Developed and executed strategic sales plans to expand client base and enhance customer satisfaction, boosting referral rates by 10%.
• Utilized HubSpot CRM to segment leads and streamline follow-ups, increasing overall efficiencies by 25%.
• Collaborated with the marketing team to create targeted campaigns that enhanced lead generation success by 40%.
• Developed and executed strategic sales plans to expand client base and enhance customer satisfaction, boosting referral rates by 10%.
• Utilized HubSpot CRM to segment leads and streamline follow-ups, increasing overall efficiencies by 25%.
• Collaborated with the marketing team to create targeted campaigns that enhanced lead generation success by 40%.
Inside Sales Representative | Company C
January 2014 — May 2017, Austin, USA
• Managed and nurtured a portfolio of 200+ clients, achieving a customer satisfaction rate of 95%.
• Executed over 50 cold calls daily, converting 15% into qualified leads and 10% into closed sales.
• Excelled in utilizing Microsoft Dynamics CRM, enhancing data entry speed and accuracy by 40%.
• Executed over 50 cold calls daily, converting 15% into qualified leads and 10% into closed sales.
• Excelled in utilizing Microsoft Dynamics CRM, enhancing data entry speed and accuracy by 40%.
Sales Associate | Company D
June 2011 — December 2013, San Diego, USA
• Conducted market research to identify customer needs, leading to a 15% increase in product upsells.
• Assisted in the development and launch of new sales scripts that improved lead engagement by 25%.
• Tracked weekly sales activities and progress using Excel spreadsheets, ensuring accurate reporting and analysis.
• Assisted in the development and launch of new sales scripts that improved lead engagement by 25%.
• Tracked weekly sales activities and progress using Excel spreadsheets, ensuring accurate reporting and analysis.
Education
Bachelor of Business Administration in Marketing | University of Texas at Austin
May 2011
Expert-Level Skills
Sales Strategy, Team Leadership, CRM Systems (Salesforce, HubSpot, Microsoft Dynamics), Lead Generation, Sales Forecasting, Customer Retention, Market Analysis, Negotiation, Performance Metrics, Training and Development, Communication, Problem-Solving
