Spa Manager Resume
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Charles Bloomberg
Miami, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Dynamic Spa Manager with over 8 years of experience overseeing high-end spa operations, significantly boosting customer satisfaction and revenue through innovative service enhancements and team leadership.
PROFESSIONAL Experience
Spa Manager | Company A
January 2020 — Present, Miami, USA
• Increased spa revenue by 20% within the first year by implementing targeted marketing campaigns and upsell strategies using CRM software.
• Oversaw a team of 15 staff, driving performance through continuous training sessions and setting measurable KPIs, resulting in a 30% improvement in customer satisfaction scores.
• Managed inventory for over 200 products, ensuring stock levels met customer demands while reducing supply costs by 10% through strategic vendor negotiations.
• Launched a new wellness program that attracted over 150 clients monthly, contributing to a 15% annual growth in spa memberships.
• Streamlined booking processes by integrating a new online reservation system, reducing booking errors by 25%.
• Oversaw a team of 15 staff, driving performance through continuous training sessions and setting measurable KPIs, resulting in a 30% improvement in customer satisfaction scores.
• Managed inventory for over 200 products, ensuring stock levels met customer demands while reducing supply costs by 10% through strategic vendor negotiations.
• Launched a new wellness program that attracted over 150 clients monthly, contributing to a 15% annual growth in spa memberships.
• Streamlined booking processes by integrating a new online reservation system, reducing booking errors by 25%.
Spa Manager | Company B
June 2016 — December 2019, New York, USA
• Directed spa operations, including staffing and budgeting, leading to a 15% reduction in operational costs over three years.
• Implemented a new customer feedback system which increased customer satisfaction rating from 4.2 to 4.8 out of 5.
• Optimized service offerings by introducing 5 new treatment packages based on client feedback, leading to a 12% increase in bookings.
• Spearheaded staff training initiatives, resulting in a 40% increase in service efficiencies and overall client retention rate of 98%.
• Implemented a new customer feedback system which increased customer satisfaction rating from 4.2 to 4.8 out of 5.
• Optimized service offerings by introducing 5 new treatment packages based on client feedback, leading to a 12% increase in bookings.
• Spearheaded staff training initiatives, resulting in a 40% increase in service efficiencies and overall client retention rate of 98%.
Assistant Spa Manager | Company C
March 2013 — May 2016, Austin, USA
• Assisted in daily operations of the spa, contributing to a 10% increase in monthly revenue through staff optimization and marketing strategies.
• Developed and maintained client relationships, boosting repeat customer rate by 25%.
• Supervised and trained a team of 10 therapists, enhancing service quality and consistency.
• Developed and maintained client relationships, boosting repeat customer rate by 25%.
• Supervised and trained a team of 10 therapists, enhancing service quality and consistency.
Spa Coordinator | Company D
January 2011 — February 2013, Nashville, USA
• Coordinated daily schedules for over 30 client appointments, ensuring a seamless client experience with 95% appointment fulfillment rate.
• Managed client records and handled all billing processes, maintaining an accurate and organized database.
• Fostered a welcoming atmosphere, significantly improving first-time client retention rate by 20%.
• Managed client records and handled all billing processes, maintaining an accurate and organized database.
• Fostered a welcoming atmosphere, significantly improving first-time client retention rate by 20%.
Education
Bachelor of Business Administration in Hospitality Management | University of Miami
May 2010
Expert-Level Skills
Spa Management, Team Leadership, Customer Relationship Management (CRM), Inventory Management, Budgeting, Vendor Negotiations, Client Retention, Staff Training and Development, Marketing Campaigns, Customer Service Excellence
